Online safety

• Don’t share your personal contact information, such as phone number or email address with anyone. We can’t help with interactions outside of the website
• Communicate with your buyer or seller through our messaging feature, to ensure there is a record of it.
• Use a credit card instead of a debit card for online purchases. Credit cards often have better security features and purchase protection, and your credit provider is more likely to offer reimbursements for fraudulent purchases.
• Come up with a great password and change it frequently. Passwords that are non-dictionary phrases and include numbers and special characters are the strongest. Do not use the same password for more than one account or repeat passwords.
• Never share your BagZag account or password with anyone, including third-party websites. We will never ask you for your password.
• Do not click on emailed links and login to your BagZag account from clicking a link. The most secure way to log into your BagZag account is by going directly to bagzag.com and logging in from there.
• If you allow your children to use your account, closely monitor their purchases and interactions with sellers.
• Before buying online, read the listing and look at the photo(s) carefully. Read the reviews for the seller. Ask the seller any questions before you make payment.
• Report any questionable or prohibited items through the Report link in the item listing page.

Financial safety

• Never give out your personal financial (payment) information or contact information to another user.
• To protect you from becoming a victim of fraud, transactions must be done through the site. We do not support or protect transactions where payment is transmitted outside of our site.
• Avoid transferring money to someone you do not know, for scenarios that seems “too good to be true” or to help resolve an “urgent” situation supposedly involving a friend or loved one. This may involve a request to rate an item you have not yet received.
• Routinely check your financial statements for questionable activity. Contact BagZag immediately if you see any unauthorized charges.
• Thoroughly inspect the item upon delivery. Buyers have 3 days from delivery to request a return. Once the 3 days have passed or the buyer has rated the transaction, all sales are final.
  • Test the item prior to rating your seller, especially for expensive items or electronics.
  • Some phone carriers are able to check if a phone has been identified as stolen.
  • Luxury brands often have trademark information available online to verify authenticity or use BagZag Authenticate if possible.
• If you suspect that you may be a victim of fraud or other criminal activity, please email us at info@bagzag.com or report your suspicions to law enforcement.