How to Contact a Seller?

To contact the seller:

On a listing page, select Message Seller under the listing title.
Sign in to your BagZag account if you aren’t already, or create an account.
Type your question into the textbox.
After you Send your message, the seller will be notified and can respond.

To ask a question about an item in the BagZag app:

Tap Contact on a store homepage.
Sign in to your BagZag account if you aren’t already, or create an account.
Type your question into the textbox.
After you Send your message, the seller will be notified and can respond.

How to contact a store about an order

Sign in to bagzag.com and go to Your account. On the BagZag app, sign in and go to You.
Go to Your Orders.
Select Help with order next to the order. On the BagZag app, tap the order, then select Help with order.
Select Message Seller.
In the text box that appears, let the seller know that you’d like to return or exchange an item.
Select the arrow icon or select Enter to send. The seller will be notified of the new message and can respond.

The seller wasn’t able to help me

If the seller is unable to help you, your next step is to request help from BagZag by opening a case. As part of BagZag’s Buyer Protection program for qualifying orders, you’ll receive a full refund for any item that doesn’t arrive, arrives damaged, or doesn’t match the description in the listing.

To get help from BagZag, Choose your order, then select Open a case at the bottom of the page. Learn more about cases on BagZag.

I checked out as a guest

If you checked out as a guest, you can link your order to a new or existing BagZag account to get help.